Customer Support Manager (Jr).
Lingvist is hiring a Customer Support Manager (Jr).
This job is for you if:
You understand that your job gears up each time the Product Team rolls out a new update. You’re a person with patience and a talent for listening, as well as explaining – you are a person who sees a customer conversation as an opportunity not just a task on your to-do list.
You like the idea of teaming up with a Community Manager, an SEO specialist, Product managers, and Marketers to establish a link between Lingvist and its learners, through email and social media channels.
You understand that grateful customers come from grateful interactions with the business – much of your day will be spent reading direct messages and mentions from customers, sent from the app as well as on social media and the app stores.
You can handle a steady stream of requests, understand that prioritising is key, and that this can be as much an art as a science. But you are inherently great with people—you can empathize with our learners, and draw out critical knowledge from your colleagues in order to make great, independent decisions: How exactly to respond? Does the issue deserve a special article in the FAQ? Or does it need to be escalated to the Product team?
You’ll base your decisions on utility over volume - we want communication that is built around customer success. You will be writing to help our learners communicate a little easier when they are on holidays, be a little better at their jobs (or land a new one!), or nail that University exam they’ve set as their learning goal.
You are adept at exploring (technical) aspects of building an exceptional customer support. Topics like customer success/development, long term user retention and successful onboarding get you fired up.
The next step is up to you. If you think you could make a difference for our learners, we want to hear from you. Let us know what it is that you would like to do in this role (yes, we want you to write your own job description!)