The cards in the app revert back to zero, can a developer help?

Hey! So I just started learning Spanish and so far it's been great except since yesterday the cards I do will randomly revert back to zero in the middle of an exercise. The words I've learnt in that session get unlearnt (removed from the history altogether) and ofcourse the daily goal can never be reached. What should I do?

I'm having a similar problem in French. I can track progress in the app on Android, but when I try to learn words on my laptop the counter never goes up. It just stays at 0. I tried starting German to test, and progress will track there just fine, this only seems to affect French for me.

I also tried starting to count on my phone and switching to laptop. For example, if I practice 10 words on my phone and then switch to my laptop, it will show 10 words finished. But when I try to keep going on my laptop, it never moves past 10, no matter how many more words I practice. If I want to hit my goal of 100 words every day I HAVE to do it on the app, the website will never work. But I would much rather type them on my laptop.

I have exactly the same situation

Lingvist graduate

@levi-0 Have you tried doing the daily goal (regardless of the word counter rising or not) on a laptop then opening the mobile app to check if the goal is achieved there?

everything works including syncing with the server
it is just the counter resetting
The problem went away but there is definitely a bug

@Michael I just tested it.

Earlier today I hit 101 words on the Android app, so I opened the website. It shows 101, reflecting the app.

I practiced on the website and counted 9 more words so it should have gone up to 110. The counter did not move.

I opened the app on my phone to check, it's still at 101. The 9 words I practiced on the website did not track.

I practiced on the app for 9 more words, the counter worked correctly and went up to 110.

I switch back to the website, refresh, the counter says 110 on the website after tracking the words from the app.

So I practiced 18 words, 9 each on app and website. Only the app tracked them.

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