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Raul Liive
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Product Manager @ Lingvist

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Product Manager @ Lingvist

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posted in Technical troubles read more

Can you please both give to me your phone's exact model number?

Also please state if you have altered the phone firmware in any way.

I have had few other complaints on this issue, but for them we have managed to detect that the other affected people used phones which did not had from factory Google Play and Google API's installed.

This can happen mostly on two occasions

  • Person buys a phone meant for Chinese local market
  • Phone has third party firmware installed.

Would like to figure out if it's the same trouble your affected with or something else.

posted in Technical troubles read more

Thanks for raising this topic.

We have got few reports about this issue, but we have not figured it yet out what is causing the trouble.

We have tested the feature to work well on Samsung and Google phones, plus on emulators.

We tend to think that the issue is probably device or device software specific.

Have you tried to speak when the dialogue appears?

Did you grant us the speaking permission on your phone when you first time interacted with microphone?

What phone do you have?

posted in The English Studio read more

Thanks for the report.

We are aware of this issue.

We will publish an update in few days which will fix this bug.

posted in Technical troubles read more

Thanks for raising this.

Can you please share screenshot with us where you see that repeat stack is 0.

Do you actually get repeat words, when you see the stack to be 0?

posted in Technical troubles read more

Thanks for raising this.

I had a look on your account.

Did you do the learning on Android app or on web browser mostly?

On Android you have a bit old build, which had a bug that it sometimes gave new words before you cleared your repeat stack. Can you upgrade your Android app.

If you did your learning mostly on Android then this should fix the issue for good.

The amount of repeat words is okay. They have accumulated due to this bug most probably, as you have learned lot of new words recently, with not that high first correct rate.

posted in Technical troubles read more

We have finished initial investigations.

We see that there's a clear bug on our side.

We are working on figuring out a cure for ths issue.

posted in Technical troubles read more

Thanks you for the screenshot and the update to the matter.

I have asked our developers to take a look on your account statistics.

The screenshot is clearly showing that we have something to fix :).


Bug - FE-989

posted in Technical troubles read more

You have a really weird error here.

We did a production update which might solve your problem.

Can you please let us know if it's still like on the screenshots or it's cured now.

posted in Technical troubles read more

Thanks for raising this issue.

We are aware of audio issues on Google Chrome browser, which are seldom occurring.

We are working on fixing them.

posted in Technical troubles read more

Thanks for raising this issue.

I tested your reported use case over.

On my tests we reveal the next word only when you press enter after the new card has loaded, it does not happen when the audio is still playing.

I tested it on a web-app with Google Chrome.


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