What can we help you with?
I logged in and lost all my progress. What gives?
There are two reasons why you may not have your progress.
The first is you may have logged in with a different email address, following accidental account creation. How could this happen?
If you provide a new email address that is not linked to any Lingvist account, the app will automatically create a new account. This is if:
1 You’ve clicked “Log in with Facebook”
2 You’ve clicked “Log in with Google”
3 Or have inserted an email address that was not yet linked to any Lingvist account
The Lingvist app will open a new account that naturally won’t have any of your progress. Take a look at which email address is listed under Account -> Profile, and if it is not the one you normally use, log out/delete the account, and log back in with the account you were previously using.
The second reason is that you have been learning without an account on our apps. You either have an account and didn’t log in properly, opening up a new account not connected to an email address, or you have been learning without an email connected to your account and when you switched devices your progress didn’t transfer.
In order to sync your learning progress, make sure to connect it to an email address. You can do this by going to Account and clicking “Create an account.”
Use the same login information to log in to different devices and your progress will be saved.